Web Site Update Procedure

Changes requested will be handled in order of receipt, with priority given to time sensitive issues and emergency changes.  Standard lead time for web requests is 24 hours.  You will receive confirmation through the ticketing system and/or email depending on the method used.


    The primary method for requesting a web page change is to open an Altiris ticket here or via the form at http://www.tsulaw.edu/technology/forms/WebUpdateTemplate.pdf.  If Altiris is used, look under the section labeled “Ticketing System”, click on the link for opening a ticket.  Choose “TMSL Service Requests” at the bottom left of the screen.  Choose “TMSLaw Website Update” from the options here and you will be presented with the main ticket window.  Fill out the comments section with the appropriate changes needed, and include the complete URL of the page if possible (http://www.tsulaw.edu/faculty/spotlight/current.html ). 

    You can also request the changes to be made by emailing TMSL-Help@tsu.edu, or directly to our Technical Services Specialist, Marc Banks (mabanks@tmslaw.tsu.edu).  A ticket will be filled out for the incident, and any updates and changes will be monitored through the Altiris system.

If it is an emergency situation that requires immediate attention, please contact the Help Desk at x1120, or Marc directly at x1166.


Additional technology request forms can be found at http://www.tsulaw.edu/technology/forms.html.

    Fill out the form, print, scan and email to the addresses listed above.  If you have additional documentation that needs to be submitted along with the form, please contact the Help Desk at x1120 or Marc at x1166 to make arrangements.